Alive Ellen Wille

Prompt Delivery and Professional Packaging

Due to our long-term partnership with UPS, FedEx, DHL and a variety of other top global carriers we can provide various shipping options. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we offer. The goods you send us are checked thoroughly and properly secured before shipping. Everyday, we send to thousands of customers in multiple countries. This shows how we're dedicated to becoming the biggest retailer on the internet. Warehouses and distribution centers are located throughout Europe and the USA.

Note: Orders that include more than one item will be assigned a processing date depending on the item.

Prior to shipping the items, our staff will carry out an extensive inspection of the products you have ordered. The majority of orders are shipped within 48 hours. The expected delivery time will be between 3-7 days.

Returns

Due to multiple entities which include the factory as well as the warehouse, we cannot fully manage stock. Stocks can be changed at any moment. Be aware that your order will be out of stock once your order has been made.

Our policy runs for a period of 30 days. If 30 days have gone in the past since you purchased however, we're unable to give you a refund or exchange.

For your item to be considered eligible for return it must be in its original packaging, unopened and in the same state as you received it in. The item must be in its original packaging.